B2B After-Sales Policy
This policy applies to SEKACAMP wholesale orders and dealer purchases.
Damage on arrival
If a product arrives damaged, please provide an unboxing video or other evidence showing the initial damage. SEKACAMP takes full responsibility for replacing the product or providing a refund.
User-caused damage
For damage caused by the user, SEKACAMP will supply replacement parts at manufacturing cost.
How to request support
Contact support@sekacamp.com with your order number, company name, the product concerned and a description of the issue. For damage on arrival, include an unboxing video or other supporting evidence, such as clear photographs.