Customer care

Contact SEKACAMP

Questions about an order, shelter setup, returns, or working with SEKACAMP? Send the details below and the right team member will pick it up.

Within 1 business day, Monday-Friday

support@sekacamp.com
WhatsApp +44 7729 256820

SOULSTONE LIMITED

62 Bridge Street
Kington, United Kingdom

G&D Distribution (Attn: JX-93102K1)

725 Old Norcross Rd, Ste C
Lawrenceville, GA 30046
United States

Send a message

Give us enough context to understand your request. Required fields are marked with an asterisk.

Order & delivery

Order cutoff: 2:00 PM Los Angeles time (Pacific Time, PST/PDT). Orders placed by the cutoff enter processing that day; orders placed after it enter processing the next day.

Processing takes 2–5 calendar days. We fulfill orders Monday through Sunday. Transit takes approximately 7–14 calendar days after dispatch, in addition to processing time.

Shipping is free on every order to all destinations available in our country selector. No minimum purchase.

See our Shipping Policy and Return & Refund Policy for details.

Product & setup

Choosing a shelter, compatibility questions, setup guidance, or replacement parts.

product model and how you plan to use it

Returns & warranty

Initial defects, quality issues, replacement requests, repairs, or return guidance.

order number, delivery date, and a clear description

Trade & media

Wholesale, retail, creator, press, event, and partnership inquiries.

company or channel, market, audience, and proposal

Find your next adventure