Thank you for using SEKACAMP. For all orders from SEKACAMP, we cannot accept changes to other products, specification changes, cancellations, or returns or exchanges for reasons of customer convenience after payment has been completed.
1. If the product is damaged or defective
At the SEKACAMP Store, we take every precaution when inspecting our products and ensuring their quality, but if you receive a damaged, scratched, or incorrect product, please contact us within 3 days of receiving the product.
If SEKACAMP determines that the product is damaged or defective, the repair costs will be borne by SEKACAMP.
In addition, if the product is incorrect, SEKACAMP will cover the costs of replacing it with a new product.
If the product is damaged during delivery, please do not throw away any of the items included in the package, including the product, and contact us immediately with the package intact.
Please note that the color, image, and texture of the product displayed on your computer screen may differ from the actual product depending on your display and other usage environments.
Since some product images are created using computer graphics, the actual product may look different in color and texture. We cannot accept returns or exchanges due to these differences.
Return address: Address: 2-5 Shibazono, Narashino City, Chiba Prefecture, 275-0023 M22064
TEL: 072-813-2212 (Return shipping costs will be borne by SEKACAMP)
2. Returning or cancelling an order due to delayed delivery
If the item is not delivered within 15 days, we will refund 20% and you can keep the item yourself. If the item is not delivered for more than 30 days, we will refund 100% and you can keep the item. Most items are shipped from Japan, the average delivery time is 3-5 days, but next day delivery is possible depending on the region. Some items are shipped from overseas, the average delivery time is 7-10 days.
*Excluding special products with time designation
*These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.
If you have any further questions regarding returns or exchanges, please Contact Us.