Refund policy

At SEKACAMP, we stand behind the quality of our gear. This policy applies to all purchases made on sekacamp.com.

Initial defects at delivery

If your product arrives with an initial defect or problem, we offer a 100% refund or a free replacement. Please contact us within 7 days of delivery with your order number and photos or video of the issue.

No voluntary returns or exchanges

We do not accept voluntary returns or exchanges for products with no initial defect or problem at delivery, including a change of mind or personal preference. This restriction does not affect quality-related after-sales service or mandatory consumer rights, including any applicable statutory cancellation or withdrawal rights.

Within 30 days: quality issues

If a quality problem occurs within 30 days of delivery, we will provide replacement parts or a product replacement free of charge.

After 30 days: quality issues in use

If a quality problem occurs after 30 days during normal use, we offer paid replacement parts or a repair service. Contact us for a quote.

How to request service

Email support@sekacamp.com or WhatsApp +44 7729 256820 with your order number and a description of the issue.

Do not return any items before contacting us — we will provide return or replacement instructions.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Notes

Damage caused by misuse, accidents, or unauthorized modification is not covered, but paid replacement parts are available.

Pre-sale items are covered by the same policy from the date of delivery.